General Questions
We are located in Grand
Rapids, Michigan, near the downtown area. To learn about local pick
up
options, please select "Local Pickup" during the checkout process or please
contact us
at
support@mbiauto.com,
by phone 616-334-6200 or by Live Chat
We greatly appreciate your service, but unfortunately we do not
currently
offer any special discounts on our items at this time. However, you may
sign up for our newsletter to stay in the loop on future discounts and
sales.
The most common place to find your paint code is on a sticker inside
your
drivers door jamb OR inside your glovebox compartment. If you cannot
locate
that, you can always call your local dealership with your VIN number and
they will be able to decode it and provide your paint code for you, or you may view our guide via the link below.
All of our parts are top of the line OEM comparable aftermarket
replacement
parts. We may offer some OEM tailgates please refer to the item details.
OEM parts are obtained directly through a dealership and are
very expensive to source. As a more economical option, we specialize in
aftermarket body panels. Our parts are insurance quality, aftermarket
replacements. These are the same quality parts a traditional body shop
would use to fix your
vehicle if you were to go directly to them.
Please subscribe to our newsletter to be one of the first people to hear
about any future sales or
discounts. We offer some of the best prices on our parts in the United
States. If you would like to inquire about bulk or wholesale purchasing, please
contact Nancy by email at
nancy@mbiauto.com
We strive to keep the most popular parts in our local inventory but if
you
do not see the part you need, simply give us a call Monday through Friday
9am-6pm EST and we will see if we can source your part for you. 616-334-6200
Our one of a kind fitment compatibility questionnaire qualifies each
purchase. You can use the product finder on
the
homepage to verify the item fits your vehicle.
Make sure the items in the picture that you see is what you need.
Unfortunately,
we cannot decode VIN numbers in order to verify fitment or to find your
paint code.
There is no hardware included with the purchase on any of our plastic
bumpers or fenders. Please look closely at the photos included on our
bumper
assemblies to see what installation hardware will come with the bumper.
What
you see pictured, is what you will expect to be included in the package.
If
you need installation hardware, we suggest using a local small parts
automotive store near you to source those pieces. Some of our tailgates
are
sold as complete assemblies and will come ready to install on your truck
with the hardware in place. Some of our tailgates are sold as just the
metal
shell and will require you to transfer your hardware over in order to
make
it a working assembly. Please be sure to reference the details and
photos on
each listing to ensure you are aware of what option you are purchasing.
If you are unsure of your vehicle’s specific details, you will need to
get
an OEM part number to ensure you are ordering the correct part. An OEM
part
number can be obtained by calling a dealership with your VIN number. You
will need to ask for the part’s department so they can decipher the VIN
number for you. **We are not a dealership and therefore cannot use a
VIN
number to assist you in locating the correct part.** Once you
have the OEM
part number for the body panel piece you are interested in, please
contact
us directly for further assistance.
A variety of factors come into play when figuring out a selling price
for
our parts. As a result, we do not accept best offers or negotiate our
pricing. We strive to keep our prices as low as possible to provide our
customers with cost friendly replacement options that won’t break the
bank.
Shipping & Turnaround Time
We use multiple shipping carriers including FedEx, R&L Carriers, and
USPS. We will
choose the best carrier for your order, depending on the product and the
shipping class
chosen. Due to the size of our items, there are NO expedited shipping
options available.
The premium bumper will come with a limited warranty of ten years on the
paint job itself. It will also arrive with an extra application of clear
coat. Aside from not being folded for shipping purposes, these are the
perks
for purchasing the premium option. The economy version has a 6 month
warranty on the paint job itself. Since the bumper is shipped with the
ends
folded inward, the part will ship for FREE.
Folding a bumper will not change the integrity of the bumper itself. In
fact, folding a bumper is becoming common practice for all online
vendors.
Our company only folds the ends of the bumper inward, this makes the
package
smaller and more cost friendly to ship. Plastic is very pliable so once
a
folded bumper is received, you just need to set it outside to allow the
plastic to expand back to its normal shape.
Any primered (unpainted) or chrome part will be shipped out the same day
if
ordered before 12pm EST Monday-Friday.
Any painted part will have a normal handling time of 2-7 business days
before it will physically ship from our facility.
We do NOT ship any orders throughout the weekend, or on Federal holidays.
View our
shipping
&
handling
policies in detail.
There are a few ways to track the progress of your order. We offer the
ability to track your orders directly on our website, or you may copy &
paste your tracking number into Google and track your package directly on the
shipping carriers website.
Unfortunately, there is no expediting option for our products. It does
take 3-7 full business days to properly prep,
paint, fully dry and allow that part to pass through quality control
before
shipping out to you. View our
shipping & handling
policies in detail.
We apologize, we only ship within the continental USA. This means we
cannot
ship to Hawaii, Alaska, military installments or US Territories.
Our Painting Process
We use one of the worlds leading OEM automotive coatings on everything
that
we paint.
The paint job is of the highest quality; we follow OEM specifications
for
painting. We paint all our parts in our new state-of-the-art paint booth
which greatly enhances our efficiency overall. We apply 3 coats of base
color and then they are coated with 2 coats of clear coat, before it
goes
into the baking tunnel. The parts then pass through our quality control
inspection before they are shipped out of our facilities.
The powder on the bumper is corn starch and we use that to protect the
fresh paint on the part from getting friction scratches in transit.
Please
use a soft dry cloth or pure water to remove the majority of the powder.
Then you can use
a damp soft cloth to remove the remaining powder.
Please do not do any type of pressure washing or waxing on this part for
at
least 30 days. The paint will still be fairly soft and does need that
amount
of time to fully cure.
Orders
You can view your previous orders here, or navigate to your account dashboard via the menu at the top of the page. Creating an user account offers many benefits such as, viewing previous orders, saved payment methods, and save multiple addresses.
Sometimes emails are sent to the spam inbox, please check there. If you can not locate any emails from Bumpers That Deliver, please reach out to us here
